Mobile / Sports
These Terms & Conditions set out the rules that govern your account on kkf — from how you access the platform to how wallet transactions through Nagad or Bank Transfer are handled. Access to kkf depends on your local law and eligible region; by using the account, you confirm you have read and accept these terms.
These Terms & Conditions form a binding agreement between you and kkf the moment you create and use an account. They apply to every action taken while logged in — browsing the sports lobby, placing a market, switching to the casino section, or moving funds through your wallet. Where a payment method like Nagad or Bank Transfer is used, the relevant transaction rules within these terms also apply alongside any conditions set by that payment provider. kkf may update these terms when the platform changes or local regulatory requirements shift. When we do, we will post the revised version here with a clear effective date. Continuing to use the account after that date means you accept the updated terms. If you disagree with a revision, the correct step is to stop using the account and contact support through the channel listed on this page. Eligibility to hold an account depends on your local law and the regions where kkf is available. We do not extend access to regions outside our eligible list, and it is your responsibility to confirm that using this platform is permitted where you are located.
These terms do not cover every service you may encounter from a link on kkf. Third-party pages, external payment provider portals and linked promotional partners each operate under their own separate agreements. Understanding the boundary between what these terms govern and what they do not is your first step before raising any account question.
Login credentials, session behaviour, device continuity and any suspension or restriction of your account are all governed directly by these Terms & Conditions. If your account access changes, these terms explain the process we follow.
Deposits and withdrawals processed through Nagad or Bank Transfer fall within these terms for the kkf side of the transaction. The payment provider's own conditions apply on their end and are outside our direct control.
Game content, sports markets, odds displays and lobby categories are covered by these terms as part of the platform service. We retain the right to adjust, remove or reorder content at any time without prior notice.
External sites, affiliate pages and any service reached by leaving kkf are not covered by these terms. We are not responsible for third-party content, availability or their data practices once you leave our domain.
These terms are not one-directional — they also define what you can ask of us. If you believe your account record is incorrect, you have the right to raise a correction request through our support channel. Transaction history linked to Nagad or Bank Transfer deposits is visible inside your logged-in account area; if a line item looks wrong, that is the starting point to check before contacting us. Where a term is unclear, you can request a plain-language explanation from support without needing to close your account. We will respond through the same channel you used to ask. Any request to close an account permanently is also handled under these terms, and we will confirm the outcome in writing via the contact route you supplied at registration.
Open the account history section while logged in to see every deposit and withdrawal entry. Nagad and Bank Transfer transactions are listed separately with their status.
If your registered details are outdated or contain an error, raise the correction through our support route. We will confirm the change or explain why additional verification is needed.
Any clause you are uncertain about can be queried through support. You do not need to accept an unclear term without asking — that is a right this policy preserves for you.
A permanent closure request falls under these terms. Submit it through support and we will confirm the outcome and any final wallet balance steps via your registered contact.
If a section of these Terms & Conditions is unclear or you need to raise a formal concern about how they have been applied to your account, the routes below are the ones to use. We do not accept terms-related queries through informal channels — please use the published paths so your question is logged and tracked correctly.
Open the chat widget on kkf while logged in to raise a terms question directly. This route keeps a conversation record attached to your account.
For formal written queries about these terms — including correction requests or closure requests — email the address listed on our Contact page. Written requests are logged with a reference number.
The Help section inside your logged-in account links to this terms page and related policy documents. It is the first place to check if your question is already answered in published form.
Knowing how we manage the information connected to your account is a reasonable expectation, and these terms are where we set that out clearly. We hold account data only as long as it is needed for the purpose it was collected — typically to service your account and meet the obligations these terms create. You can request a summary of what we hold through the support route above.
We keep your account data for as long as your account is active and for a reasonable period after closure, as required by the obligations within these terms. Retention beyond that is not our standard practice.
Cookies help us maintain device continuity — so your wallet balance and last-visited section follow you from mobile to desktop. The cookies policy linked in the site footer explains what we set and why.
Your account login credentials are your responsibility under these terms. We recommend using a unique password and logging out on shared devices. If you suspect unauthorised access, contact support immediately through live chat.
If you want to request a change to how your data is handled, or dispute how a term has been applied, submit the request in writing via email support. We will confirm receipt and respond to the registered contact on file.
The questions below cover the most frequent points that come up when reading these Terms & Conditions. If your question is not here, the support routes listed above are the right next step.
Yes. Using the account — logging in, browsing markets or processing a Nagad or Bank Transfer transaction — means you have accepted these terms. If you do not accept them, you should not use the account and should contact support to discuss closure.
When we revise these terms, we post the updated version on this page with a new effective date clearly shown at the top. We may also send a notification to your registered contact. Continuing to use the account after that date counts as acceptance.
Access to kkf depends on your local law and the eligible regions where the platform operates. It is your responsibility to check whether using the platform is permitted in your current location. We do not extend service to regions outside our eligible list.
If your account is suspended under these terms, pending transactions will be handled according to the process set out in the account suspension clause. Contact support through live chat or email to get a status update on any open wallet movement.
Raise a correction request through live chat or email support as described in the rights section above. We will review what you have submitted and either make the change or ask for verification before doing so, depending on the detail involved.
The cookies policy is linked in the footer of every page on kkf. It explains what session and tracking data we collect, why we collect it and how device continuity features like wallet state and last-visited section are maintained across your devices.